REFUND POLICY

At Artefakt, we strive to ensure that our customers are fully satisfied with their purchases. Our products are handcrafted with care and attention to detail. However, if you are not entirely happy with your purchase, we are here to help. This policy explains the conditions under which returns and refunds are accepted.

Returns

You may return your item(s) under the following conditions:

Eligibility: Only products purchased directly from Artefakt.in are eligible for returns. Items bought from third-party sellers or distributors should be returned to the point of purchase.
Return Window: Returns must be initiated within 14 days of receiving the product. To qualify for a return, your item must be unused, undamaged, and in the same condition as when you received it, along with its original packaging.
Non-returnable Items: Certain items are non-returnable, including:
- Custom-made or personalized products
- Items marked as "Final Sale"
- Gift cards

To initiate a return, please contact us at nagpurdolls@gmail.com with your order number and reason for return. Our team will review your request and provide further instructions.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at nagpurdolls@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [Your Email] with detailed information on the defect or damage.

Shipping Costs for Returns

Shipping costs for returning an item are the responsibility of the customer unless the item is damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed.